Privacy Policy for 689bt
At 689bt, protecting your personal information is a fundamental commitment. This Privacy Policy explains exactly what data we collect from Bangladeshi players, why we collect it, how we use and protect it, and what rights you hold over your own information. We believe transparency builds trust, and trust is the foundation of every great gaming experience.
Privacy at a Glance
The cards below summarise the core principles of 689bt's approach to data privacy. They are provided for your convenience and do not replace the full policy text set out in the sections below.
689bt collects only the personal data that is strictly necessary to operate your account, process payments in BDT, verify your identity, and comply with legal obligations. We do not collect data speculatively or sell it to data brokers.
All data transmitted between your device and the 689bt platform is encrypted using industry-standard 256-bit SSL technology. This ensures that your personal details, payment information, and account credentials are protected at every step.
689bt does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Data shared with third parties is limited to essential service providers — payment processors and fraud prevention tools — under strict confidentiality obligations.
Registered users have the right to access, correct, and request deletion of their personal data held by 689bt. You can exercise these rights at any time by contacting our support team. Requests are handled within 30 days of receipt.
689bt uses cookies and similar tracking technologies solely to improve your experience, maintain your session, and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
689bt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting our legal and regulatory obligations. Account data is retained for a defined period following account closure and then securely deleted.
1. Information We Collect
689bt collects personal information from users of the platform in the categories described below. We collect only what is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the platform for all Bangladeshi players.
1.1 Information You Provide Directly
When you register an account, complete KYC verification, make a deposit, request a withdrawal, contact customer support, or participate in a promotion on 689bt, you provide us with personal information that may include:
- Your full legal name as it appears on your National Identity Card (NID) or passport.
- Date of birth (used solely to verify that you meet the 18+ age requirement).
- Residential address in Bangladesh, including division, district, and post code.
- Mobile number (used for OTP verification, account security alerts, and where consented, promotional communications).
- Email address (used for account notifications, transaction confirmations, and support correspondence).
- Government-issued photo identification documents submitted for KYC verification (NID, passport, or driving licence).
- Proof of address documentation (utility bill, bank statement, or similar).
- Payment method details, including the mobile wallet number (bKash, Nagad, Rocket, Upay) or bank account details used for deposits and withdrawals — retained only to the extent necessary to process transactions and comply with anti-money laundering obligations.
- Any information you provide voluntarily when contacting our customer support team via live chat, WhatsApp, or email.
1.2 Information Collected Automatically
When you access and use the 689bt platform, certain technical information is collected automatically by our systems. This includes:
- IP address and approximate geographic location derived from it.
- Device type, operating system, browser type and version.
- Pages visited, time spent on each page, and navigation paths through the platform.
- Game session data including games played, wager amounts, session duration, and outcomes.
- Login timestamps and session identifiers.
- Referral source (the URL or channel through which you reached 689bt, if applicable).
1.3 Information from Third Parties
In certain circumstances, 689bt may receive personal information about you from third-party sources, including:
- Payment processors and mobile money providers (bKash, Nagad, Rocket, Upay) who confirm transaction details to facilitate deposits and withdrawals.
- Identity verification and KYC service providers who assist us in verifying the authenticity of documents you submit.
- Fraud prevention and anti-money laundering screening databases used to protect the integrity of the platform.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | KYC verification, age compliance, account security |
| Contact Data | Mobile number, email address, residential address | Account communications, OTP security, support |
| Financial Data | bKash/Nagad wallet number, bank account details | Payment processing, withdrawal verification, AML compliance |
| Technical Data | IP address, device type, browser, session ID | Platform security, fraud prevention, analytics |
| Gaming Data | Games played, wager amounts, session history | Responsible gaming monitoring, dispute resolution |
| Marketing Data | Promotion participation, communication preferences | Personalised promotions (where consented) |
2. How We Use Your Data
689bt uses the personal data we collect for the following specific purposes. We process your data only where we have a lawful basis for doing so — either because the processing is necessary to perform the contract between us, because we have a legal obligation to do so, or because we have a legitimate interest that is not overridden by your privacy rights.
2.1 Account Management and Service Delivery
We use your personal data to create and maintain your 689bt account, authenticate your identity when you log in, process deposits and withdrawals in BDT via your chosen payment method, deliver gaming content, calculate and credit winnings, and provide you with customer support. Without this processing, 689bt cannot provide its services to you.
2.2 Identity Verification and Age Compliance
689bt is committed to operating a strictly 18+ platform. We use identity and date-of-birth data to verify that all users meet the minimum age requirement before they are permitted to deposit funds or place wagers. This processing is both a contractual necessity and a legal obligation under our responsible gaming commitments.
2.3 Fraud Prevention and Security
We analyse technical data, account activity patterns, and transaction histories to detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access. This protects the security of the platform and the interests of all legitimate 689bt players. Where we identify suspicious activity, we may be required to restrict account access and share relevant information with law enforcement or financial intelligence authorities.
2.4 Responsible Gaming Monitoring
689bt takes its responsible gaming obligations seriously. We use gaming session data — including wager frequency, session duration, deposit patterns, and self-exclusion history — to identify players who may be showing signs of problem gambling behaviour and to apply appropriate intervention measures, such as prompting players to use cooling-off tools or referring them to our responsible gaming resources.
2.5 Legal and Regulatory Compliance
689bt processes and retains certain personal data to comply with applicable legal obligations, including anti-money laundering (AML) record-keeping requirements, responding to lawful requests from competent authorities, and resolving disputes and legal claims. We may be required by law to retain transaction records and identity documentation for defined periods regardless of account status.
2.6 Marketing Communications
Where you have provided your explicit consent, 689bt may use your contact details (mobile number, email address) to send you information about promotions, bonuses, seasonal offers (such as BPL cashback, Eid bonus drops, or Pohela Boishakh free spins), and platform updates. You may withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected] or by adjusting your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing already carried out.
3. Data Sharing & Third Parties
689bt does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data with external parties only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.
3.1 Payment Processing Partners
To process your deposits and withdrawals in BDT, 689bt shares necessary transaction and identity data with our payment processing partners, including mobile money providers (bKash, Nagad, Rocket, Upay) and banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and card scheme partners Visa and Mastercard). These partners receive only the data required to authenticate and complete your transaction and are bound by their own privacy and security obligations.
3.2 Identity Verification and KYC Providers
689bt uses third-party KYC and identity verification service providers to assist in verifying the authenticity of identification documents submitted by users. These providers process your identity data solely on 689bt's behalf and under strict data processing agreements that prohibit any independent use of your information.
3.3 Game Studios and Content Providers
The casino games and sports betting products available on 689bt are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by a third-party studio, certain technical session data (such as session tokens, game outcomes, and wager amounts) may be processed by that studio's servers. Game studios do not receive your full personal profile and are bound by confidentiality and data security obligations.
3.4 Fraud Prevention and AML Screening
689bt may share data with specialist fraud prevention and anti-money laundering screening services to assess the risk profile of transactions and accounts. These services help protect the platform and its users from financial crime. Data shared for this purpose is handled under strict contractual safeguards.
3.5 Legal Authorities
689bt may disclose personal data to law enforcement agencies, financial intelligence authorities, or other competent governmental bodies where we are legally required or compelled to do so by a valid legal order, court order, or regulatory requirement. We will notify affected users of such disclosures where we are legally permitted to do so.
3.6 Business Transfers
In the event that 689bt undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change and of any material impact on how your data is processed, and your rights under this Privacy Policy will continue to be honoured by the successor entity.
4. Cookies & Tracking Technologies
689bt uses cookies and similar tracking technologies on its platform to provide you with a seamless gaming experience, maintain your session state, and analyse how the platform is being used so that we can continue to improve it for all Bangladeshi players.
4.1 What Are Cookies?
Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language settings, login state, and items in any active session — so that your next visit is more efficient and personalised. Cookies do not contain executable code and cannot directly harm your device.
4.2 Types of Cookies Used by 689bt
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your login session, process transactions, prevent cross-site request forgery | Session / up to 24 hours |
| Functional | Remember your preferences (e.g., game display settings, notification options) | Up to 12 months |
| Analytics | Understand how users navigate the platform, which games are most popular, and where errors occur | Up to 13 months |
| Security | Detect and prevent fraudulent logins, bot activity, and suspicious patterns | Session / up to 30 days |
4.3 Managing Your Cookie Preferences
You can control and manage cookies through your browser settings. Most modern browsers allow you to block, delete, or receive notifications about cookies. Please note that disabling strictly necessary cookies will affect the functionality of the 689bt platform — in particular, you may not be able to maintain a login session or complete transactions if essential session cookies are blocked. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the quality of your experience.
4.4 Local Storage and Similar Technologies
In addition to cookies, 689bt may use browser local storage and session storage to retain small amounts of data on your device for performance and functionality purposes. This data is handled with the same care as cookie data and is not shared with third parties except as described in Section 3 of this Privacy Policy.
5. Data Security Measures
689bt employs a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, 689bt's security programme reflects industry best practices for online gaming platforms serving the Bangladesh market.
5.1 Encryption
All data transmitted between your device and the 689bt platform is protected using 256-bit SSL (Secure Sockets Layer) encryption. This is the same standard of encryption used by major global financial institutions. Data stored on 689bt's servers — including personal information, payment details, and gaming history — is encrypted at rest using strong encryption protocols.
5.2 Access Controls
Access to personal data within 689bt's systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data undergo background checks and are bound by confidentiality obligations. Access rights are regularly reviewed and revoked promptly when no longer required. Administrative access to production systems requires multi-factor authentication.
5.3 Fraud Detection Systems
689bt operates automated and manual fraud detection systems that monitor account activity, transaction patterns, and login behaviour in real time. These systems are designed to identify and respond to potential security incidents — including credential stuffing attacks, unauthorised login attempts, and suspicious payment activity — before they can cause harm to users.
5.4 Security Incident Response
In the event of a personal data breach that poses a risk to your rights and freedoms, 689bt will notify affected users as soon as reasonably practicable following our becoming aware of the breach. Notification will be made via your registered contact details and will include a description of the nature of the breach, the data involved, and the steps being taken to address it. 689bt maintains an incident response plan that is tested and updated regularly.
5.5 Your Role in Account Security
The security of your 689bt account also depends on the steps you take to protect your own credentials. We strongly recommend using a unique, strong password for your 689bt account, enabling SMS OTP two-factor authentication, never sharing your login details with any third party, and logging out of your account when using shared or public devices. If you suspect that your account has been compromised, contact [email protected] immediately.
6. Data Retention Policy
689bt retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The retention periods set out below represent 689bt's standard approach — in some cases, legal obligations may require us to retain data for longer periods.
6.1 Active Account Data
While your 689bt account remains active, we retain all personal data associated with your account, including registration information, KYC documentation, transaction history, gaming history, and communication records. This data is necessary to operate your account, process payments, resolve disputes, and comply with our ongoing legal obligations.
6.2 Post-Closure Retention
Following the closure of your 689bt account — whether voluntarily by you or by 689bt — we retain your personal data for a period of five (5) years from the date of closure. This retention period reflects our obligations under anti-money laundering legislation, which requires financial service providers to retain customer identification and transaction records for a defined period following the end of the business relationship. After this period expires, your personal data is securely deleted or anonymised.
6.3 Marketing Data
Where you have consented to receive marketing communications from 689bt, we retain your marketing preferences and communication history for the duration of your account and for one (1) year following account closure or withdrawal of consent, whichever is earlier. This retention period allows us to honour suppression lists and avoid sending communications to individuals who have opted out.
6.4 Technical and Analytics Data
Anonymised and aggregated analytics data — which cannot be used to identify any individual — may be retained by 689bt indefinitely for platform improvement and statistical analysis purposes. Individual technical data (such as IP address logs and session records) that is not anonymised is retained for a period of 12 months from collection, unless a longer retention period is required for a specific security or legal purpose.
7. Your Privacy Rights
As a 689bt user, you have the following rights with respect to your personal data. These rights are available to all registered users regardless of the status of their account. To exercise any of the rights described below, please contact our support team at [email protected] or via live chat. We will respond to all rights requests within 30 days of receipt.
7.1 Right of Access
You have the right to request a copy of the personal data that 689bt holds about you. This is sometimes called a Subject Access Request. Upon receipt of a valid request, we will provide you with a summary of the personal data we hold, the purposes for which it is processed, and the categories of third parties with whom it has been shared.
7.2 Right to Rectification
If you believe that any personal data held by 689bt about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For certain categories of information — such as your registered name or date of birth — rectification requests may require you to submit supporting documentation to confirm the correct information.
7.3 Right to Erasure
You have the right to request the deletion of your personal data where: the data is no longer necessary for the purposes for which it was collected; you withdraw consent and there is no other lawful basis for processing; or the data has been processed unlawfully. This right is subject to 689bt's legal retention obligations — data that must be retained under applicable law cannot be deleted until the mandatory retention period expires.
7.4 Right to Restrict Processing
You have the right to request that 689bt restricts the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or while an objection to processing is being assessed. During a restriction period, 689bt will continue to store your data but will not process it for other purposes without your consent, except where required by law.
7.5 Right to Object to Marketing
You have an unconditional right to object to the processing of your personal data for direct marketing purposes at any time. Upon receipt of your objection, 689bt will cease all marketing communications to you immediately and update your preferences accordingly. This does not affect transactional communications related to your account, such as deposit confirmations, withdrawal notifications, and security alerts.
7.6 How to Exercise Your Rights
To exercise any of the privacy rights described in this section, please contact the 689bt data support team using any of the following methods:
- Email: [email protected]
- WhatsApp: +880 1700-689689
- Live Chat: available 24/7 on the 689bt platform
Please include your full registered name, registered mobile number, and a description of your request so that we can process it efficiently. We may need to verify your identity before fulfilling certain requests to ensure that we do not disclose personal data to an unauthorised person.
8. Updates to This Policy
689bt reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, and improvements to our platform. When material changes are made, we will notify registered users by posting a prominent notice on the 689bt platform and, where appropriate, by sending a notification to your registered mobile number or email address.
The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy regularly to stay informed about how 689bt protects your data. Your continued use of the 689bt platform after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 689bt handles your personal data, please do not hesitate to contact our support team. We are committed to resolving all privacy-related queries promptly and transparently, in keeping with the values that have made 689bt Bangladesh's most trusted online gaming destination.
Have Questions About Your Privacy?
Our support team is available around the clock to address any privacy-related concerns. You can also explore our FAQ for quick answers, or review our Terms & Conditions for the full picture of your rights and obligations as a 689bt player.
18+ Responsible Gambling